账号与数据删除 / Account and Data Deletion

申请方式

1. 点击上方按钮，或发送邮件至 legal@mail.yunxuanwl.cn。
2. 注明注册邮箱、希望删除的范围，以及可接收处理结果的联系方式。
3. 不要发送密码、验证码、身份证件照片或任何密钥。

App 内入口：我的 → 隐私与账号 → 注销账号。

How to request deletion

1. Use the button above or email legal@mail.yunxuanwl.cn.
2. Identify the email address used for the account, the deletion scope, and a contact channel for the result.
3. Do not send a password, verification code, identity image, or secret key.

In-app path: Me → Privacy & Account → Delete account.

删除范围与处理

身份核验完成并处理未完成业务后，我们将删除或匿名化账号资料、人物与关系记录，以及其他与账号关联且不再需要的数据。提交申请不代表删除已经完成，处理结果将回复至核验后的联系渠道。

依法必须保留的交易、安全审计或争议记录，将在法定期限内隔离保存并限制用途。删除申请处理记录和必要备份的最长保留期为 6 个月，期满后删除或匿名化。

Scope and processing

After identity verification and resolution of outstanding activity, we delete or anonymize account profile data, person and relationship records, and other associated data that is no longer required. Submitting a request does not mean deletion is already complete; the result is sent to the verified contact channel.

Transaction, security-audit, or dispute records that must be retained by law are isolated, access-restricted, and kept only for the required period. Deletion-request records and necessary backups are retained for no longer than six months and are then deleted or anonymized.